Privacy Policy

At Ovo Medical Regeneration and Rejuvenation Corp (“Ovo Medi Spa”), we are committed to protecting your personal information and upholding your privacy rights. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data. We encourage you to read this document carefully to understand how your information is handled and your rights under applicable privacy laws.

1. Scope

This Privacy Policy applies to personal information that Ovo collects and processes as a “data controller” under relevant Canadian laws. It includes information collected through our website, https://ovomedispa.com/, and during your interactions with our clinic.

By providing your personal information to us (including through online bookings, purchases, forms, or inquiries), you consent to its collection, use, and disclosure in accordance with this Policy, unless you instruct us otherwise.

2. Our Commitment

Except where stated in this Policy or required by law, Ovo does not sell, rent, trade, lease, or otherwise share your personal information, including your email address, with third parties.

3. Consent

Consent may be expressed (e.g., signing a form or ticking a box) or implied (e.g., providing information voluntarily for a service). By submitting your information to us, you are deemed to have consented to its use as outlined in this Policy, unless you clearly specify otherwise.

While you may withdraw or modify your consent at any time, please note that certain uses may continue as permitted or required by law.

4. Information We Collect and How We Use It

We collect personal and medical information, such as your name, contact details, date of birth, health information, and payment data, to provide and enhance our services. Uses may include:

  • Booking appointments and sending reminders
  • Delivering products and fulfilling service requests
  • Processing payments and orders
  • Customizing treatment plans
  • Sending clinic updates, promotional materials, or policy changes (if you opt in)
  • Internal analysis to improve services and website performance
  • Legal or regulatory compliance

You may unsubscribe from promotional emails or SMS messages at any time by clicking the “unsubscribe” link in our messages.

5. Data Security

We implement safeguards—both technical and administrative—to protect your personal information from unauthorized access, use, or disclosure. Sensitive data (e.g., credit card information) is encrypted during online transmission. Look for “https” or a lock icon in your browser to confirm secure connections.

6. Policy Updates

This Privacy Policy may be revised periodically. Updates will be posted on this page with the effective date. Your continued use of our services or website means you accept any changes.

7. Appointment Bookings

When scheduling appointments through our website, you’ll be asked to provide your name, contact details, and other relevant information. This is used solely to manage your bookings and communicate with you about your visit.

8. Online Purchases

To process orders placed through our website, we collect shipping and billing information. This includes your contact details and credit card information, which are used for order fulfillment and transaction verification.

If you request a refill or repeat purchase, we may use your stored information, including prior prescriptions, to streamline the process.

9. Cookies and Device Information

Our website uses cookies and similar technologies (e.g., log files, tags, pixels) to improve your browsing experience and track activity. These tools may collect data such as:

  • IP address
  • Browser and device type
  • Visit times and page views
  • Referral URLs

We use this data to monitor website performance, detect fraud, and tailor content and advertising to your preferences.

10. Other Use and Legal Exceptions

We may monitor site usage to maintain performance and ensure compliance with our Terms and Conditions. In some cases, we may collect, use, or disclose your personal information without your consent if authorized or required by law (e.g., for public health purposes, legal investigations, or emergencies).

11. Contact Us

If you have questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at:
📧 Service@OvoMediSpa.com
📍 4546 W10th Avenue, V6R 2J1, Vancouver, Canada
📞 604-568-8800

We aim to respond to requests for access, corrections, or inquiries within 30 days.